Privacy Policy

Our Privacy Commitment

This Privacy Policy explains how www.posher.in (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

How to Reach Us

If you have any questions, need more details about our privacy practices, or wish to file a complaint, please contact us via email at info@posher.in or by mail at:

Skandalaxmi Enterprises
2/1 Alagappa Layout, Venketesa Colony,
Pollachi - 642001
Tamil Nadu, India

The Trademark of the brand POSHER is owned by Skandalaxmi Enterprises. 

Information We Collect

When you visit our Site, we gather specific details about your device, your interactions with the Site, and the information needed to process your purchases. We might also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.” Below, we outline the types of personal information we collect and why we collect it.

Device Details

• Purpose: To ensure the Site loads correctly for you and to conduct analytics to optimize the Site's performance.
• Collection Method: Automatically collected when you access our Site through cookies, log files, web beacons, tags, or pixels.
• Disclosure: Shared with our processor Shopify and other service providers.
• Data Collected: Browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions with the Site.

Order Details

• Purpose: To provide our products or services, process payments, arrange shipping, send invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and offer information or advertising related to our products or services based on your preferences.
• Collection Method: Collected from you.
• Disclosure: Shared with our processor Shopify, payment gateways, shipping and fulfillment apps.
• Data Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

• Purpose: To offer customer support.
• Collection Method: Collected from you.
• Disclosure: Shared with customer support service providers.
• Data Collected: Information provided by you to help resolve your issues or inquiries.

Children's Privacy

The Site is not designed for individuals under 16. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

How We Share Your Information

We share your personal information with service providers to help us deliver our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your personal information to comply with legal requirements, respond to subpoenas, search warrants, or other lawful requests, or protect our rights.

Targeted Advertising

As mentioned above, we use your personal information to provide targeted advertisements or marketing communications that we believe may interest you. For example:

• We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. This may involve the use of cookies or similar technologies, depending on your location.

For more details on how targeted advertising works, visit the Network Advertising Initiative’s educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the following links:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at https://optout.aboutads.info/.

Using Your Information

We use your personal information to provide our services, including offering products for sale, processing payments, shipping and fulfilling orders, and keeping you informed about new products, services, and offers.

Legal Basis for Processing

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information based on the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• Protection of your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Data Retention

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to delete this information. For more details on your right to erasure, please see the ‘Your Rights’ section below.

Automated Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, where that decision-making has a legal or significant effect on you.

We do not engage in fully automated decision-making that has a legal or significant impact using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or significant impact on you. This includes:

• Temporary blacklisting of IP addresses associated with repeated failed transactions (lasting for a few hours).
• Temporary blacklisting of credit cards associated with blacklisted IP addresses (lasting for a few days).

Selling Personal Information

Our Site does not sell personal information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

Your Privacy Rights

GDPR Rights

If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service, and to request that your personal information be corrected, updated, or erased. To exercise these rights, please contact us through the contact details above.

Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA Rights

If you are a resident of California, you have the right to access the personal information we hold about you (known as the ‘Right to Know’), to port it to a new service, and to request that your personal information be corrected, updated, or erased. To exercise these rights, please contact us through the contact details above.

If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

Cookies are small amounts of information downloaded to your computer or device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media or content cookies. These cookies improve your browsing experience by remembering your actions and preferences (such as login and region selection), so you don’t have to re-enter this information each time you return to the site. Cookies also help us understand how people use our site, whether they are first-time visitors or frequent visitors.

We use the following cookies to enhance your experience on our Site and to provide our services.

Necessary Cookies for Site Functionality

• _ab: Used for access to admin (2 years)
• _secure_session_id: Used for navigation through the storefront (24 hours)
• _shopify_country: Used during checkout (session)
• _shopify_m: Used for managing customer privacy settings (1 year)
• _shopify_tm: Used for managing customer privacy settings (30 minutes)
• _shopify_tw: Used for managing customer privacy settings (2 weeks)
• _storefront_u: Used to update customer account information (1 minute)
• _tracking_consent: Tracks preferences (1 year)
• c: Used during checkout (1 year)
• cart: Used for the shopping cart (2 weeks)
• cart_currency: Used for the shopping cart (2 weeks)
• cart_sig: Used during checkout (2 weeks)
• cart_ts: Used during checkout (2 weeks)
• cart_ver: Used for the shopping cart (2 weeks)
• checkout: Used during checkout (4 weeks)
• checkout_token: Used during checkout (1 year)
• dynamic_checkout_shown_on_cart: Used during checkout (30 minutes)
• hide_shopify_pay_for_checkout: Used during checkout (session)
• keep_alive: Used for buyer localization (2 weeks)
• master_device_id: Used for merchant login (2 years)
• previous_step: Used during checkout (1 year)
• remember_me: Used during checkout (1 year)
• secure_customer_sig: Used for customer login (20 years)
• shopify_pay: Used during checkout (1 year)
• shopify_pay_redirect: Used during checkout (30 minutes, 3 weeks, or 1 year depending on value)
• storefront_digest: Used for customer login (2 years)
• tracked_start_checkout: Used during checkout (1 year)
• checkout_one_experiment: Used during checkout (session)

Reporting and Analytics Cookies

• _landing_page: Tracks landing pages (2 weeks)
• _orig_referrer: Tracks landing pages (2 weeks)
• _s: Shopify analytics (30 minutes)
• _shopify_d: Shopify analytics (session)
• _shopify_s: Shopify analytics (30 minutes)
• _shopify_sa_p: Shopify analytics related to marketing and referrals (30 minutes)
• _shopify_sa_t: Shopify analytics related to marketing and referrals (30 minutes)
• _shopify_y: Shopify analytics (1 year)
• _y: Shopify analytics (1 year)
• _shopify_evids: Shopify analytics (session)
• _shopify_ga: Shopify and Google Analytics (session)

The duration of a cookie on your device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of our cookies are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can manage cookies in various ways. Please note that removing or blocking cookies may negatively impact your user experience and certain parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose to accept or decline cookies through your browser settings, often found in the “Tools” or “Preferences” menu. For more details on how to modify your browser settings or block cookies, refer to your browser’s help file or visit www.allaboutcookies.org.

Blocking cookies may not completely prevent how we share information with third parties like our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, follow the instructions in the “Targeted Advertising” section above.

Do Not Track

Due to the lack of industry consensus on how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when such a signal is detected from your browser.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Filing Complaints

If you wish to file a complaint, please contact us via email or mail using the contact details provided in the “How to Reach Us” section above.

If you are not satisfied with our response, you have the right to lodge your complaint with the relevant data protection authority. Contact your local data protection authority, or visit https://ico.org.uk/make-a-complaint/ for more information.